Have you ever wondered how much business you are losing without an efficient chatbot? These smart tools work 24/7, helping businesses streamline customer service, reduce customer service costs, improve customer satisfaction, and boost sales.
As technology advances, the demand for customized chatbots is skyrocketing. However, to harness their full potential, organizations need to hire a top-class chatbot development company. You might be thinking about how to find the right partner for your chatbot project.
Do not worry! We enumerate the top chatbot development companies in USA and the factors you should consider when hiring a chatbot development company in USA.
This Article Contains:
What Are the Top Chatbot Development Companies in USA?
Did you know chatbots can help reduce customer service costs by up to 30%? Not only that, they can handle the time needed to address customers' queries, significantly improving customer experience. But for that, you need to hire the right technology partner. Here is a list of the top 11 chatbot development companies in USA.
1. Mayura Consultancy Services (MCS)
Mayura Consultancy Services (MCS) is one of the top software development companies in the USA with a global presence. The company specializes in creating AI-powered chatbots that address customers' queries quickly and provide appropriate responses. Through its groundbreaking software solutions, MCS has earned the trust of 300 clients worldwide, showcasing its expertise and innovative approach.
Founder and CEO: Manjunatha P
Year Founded: 2015
Company Size: 11-50 employees
Services: Chatbot Development, Software Development, Web development, SaaS development, BI & Analytics, etc.
Tech Stack: React Native, Flutter, Swift, Angular, React, Node.Js, Python, Figma, etc.
Industries: Retail, Ecommerce, Fintech, Education, Game, Logistics, etc.
Top Clients: Coinvest, Teapreneur, Gemnation Alliance, Preferred, Cancart etc.
2. BotsCrew
BotsCrew is another top chatbot development company in USA that provides a full cycle of chatbot development services. The company has already built custom chatbots equipped with natural language processing for some of the Fortune 500 companies, making them a reliable partner for your chatbot project. BotsCrew implements rigorous testing and uses the latest software testing tools and technologies to ensure a high-quality chatbot.
Founder and CEO:UA Nazar Hembara
Year Founded: 2016
Company Size: 51-200 employees
Location: San Francisco, California
Services: Chatbot Development, Generative AI, NLP, Discovery Phase, etc.
Industries: Healthcare, Customer Service, Digital Agencies
Top Clients: Samsung Next, Honda, Chicago, Mars, Adidas, Virgin, etc.
Revenue: $6.7 Million
Website:https://botscrew.com
3. IntellicoWorks
IntellicoWorks is another technology firm with more than 10 years of experience in offering cutting-edge software solutions. The company's industry-leading software professionals have extensive experience in cloud, DevOps, artificial intelligence, and other popular technologies. With a track record of delivering 30+ AI solutions successfully, IntellicoWorks ranks among the top chatbot development companies in USA.
Founder and CEO: Anjum Shahzad
Year Founded: 2018
Company Size: 51-200 employees
Location: Chicago, IL
Services: AI Consulting, AI Development, Chatbot Development, NLP Services, Cloud Managed Services, DevOps, etc.
Tech Stack: TensorFlow, PyTorch, Frame AI, Keras, ChatGPT, AWS, Azure, etc.
Industries: Healthcare, Fintech, Retail, Ecommerce, Gaming, Travel, Fitness, etc.
Top Clients: Moonix, VulcanForge, BlackBird, Kibocode, NETBLAZE, etc.
Website:https://intellicoworks.com/
4. Symfa
Among the top chatbot development companies in USA, Symfa is renowned for its comprehensive software engineering services. Their client-centric approach and global-local delivery enable them to deliver efficient solutions and maintain close client collaboration. As of now, Symfa has delivered more than 200 projects with 95% of clients choosing them for their next projects.
CEO: Vitali Yurkevich
Year Founded: 2008
Company Size: 201-500 employees
Location: Miami-Dade County, Florida
Services: Custom Software Development, Quality Assurance, DevOps Services, Blockchain Development, Machine Learning, etc.
Tech Stacks: JQuery, React, Kotlin, React Native, Flutter, Python, PHP, etc.
Industries: Banking & Finance, Insurance, Real Estate, Travel, Healthcare, Manufacturing, etc.
Top Clients: Corney & Barrow, V/A, JR Cigar, Galcon, TheGuarantors, etc.
Revenue: $28.6 Million
Website: https://symfa.com/
5. Biz4Group
Biz4Group is a US-based IT company with more than 20 years of experience in delivering efficient software solutions. Leveraging cutting-edge technologies like AI, Blockchain, IoT, and emerging software development trends, the company has redefined business operations. Biz4Group's extensive experience in developing AI-powered chatbots and track record of 700+ projects makes it a preferred partner among the top chatbot development companies in USA.
Founder and CEO: Sanjeev Verma
Year Founded: 2003
Company Size: 51-200 employees
Location: Orlando, FL
Services: Generative AI Development, AI Chatbot Development, AI Solution, IoT Development, Software Development, ECommerce Development, etc.
Tech Stack: Python, Node.JS, ReactJS, Next.JS, Django, Dialogflow, IBM Watson, AWS, etc.
Top Clients: Truman, Citi, Noy, Adobe, Google, Holtec, etc.
Revenue: $5.7 Million
Award & Recognition:
Clutch Top Chatbot Company USA 2024
Top Chatbot Development Company by Top Developers in 2021
Website: https://www.biz4group.com/
6. Innowise
Innowise is a full-cycle software development company with a presence across the USA and Europe. The company's expertise spans developing cutting-edge software, including AI-powered chatbot development tailored to meet client needs. With a commitment to excellence and a focus on client growth, Innowise Group stands out as a top chatbot development company in USA.
Founder and CEO: Pavel Orlov
Year Founded: 2007
Company Size: 1,001-5,000 employees
Location: USA, Germany, Italy, Poland, Sweden, UK
Services: Chatbot Development, IT consulting & advisory, Web development, Mobile development, Custom software development, etc.
Tech Stack: React, Angular, JavaScript, Java, .NET, Python, PHP, Node.js, Swift, Kotlin, React Native, etc.
Industries: Finance, Banking, Trading, eCommerce, Healthcare, Education, Telecommunications, etc.
Revenue: $310.4 Million
Award & Recognition:
Clutch 100 Fastest Growth Companies 2023
Top-rated Software Development Company by Software World
Website: https://innowise.com
7. Digis
Founded in 2015, Digis has grown from a small startup to a global IT company with over 200 talented professionals. They offer a wide range of software development services, including large language model chatbot development to businesses of all sizes. In just 8 years, Digis has delivered more than 300 projects to clients across the globe.
Founder and CEO: Nick Nagatkin
Year Founded: 2015
Company Size: 200+ employees
Location: USA, UK
Services: Custom Software Development, AI & ML Development, AI Chatbot Development, Mobile App Development, Blockchain Development, etc.
Tech Stack: Angular, React, Laravel, Java, .Net, Node.js, Python, Swift, React Native, Iconic, Figma, etc.
Industries: Fintech, Automotive, Healthcare, E-Commerce, Media & Entertainment, Education, etc.
Top Clients: BlaBla Car, HubSpot, PWC, SKF, 7pace, Huma, etc.
Revenue: Less than $5 Million
Award & Recognition:
Clutch Top 1000 Companies 2022
Tech Behemoth Top Mobile App Development Company
Website: https://digiscorp.com
8. Kastech
Based in Houston, Kastech is a leading IT services provider offering reliable and high-quality IT solutions including AI-based chatbots. Known for fostering innovation, Kastech focuses on customer satisfaction and integrity, providing tailored solutions to many Fortune 500 companies. As of now, the company has delivered over 300 projects to 250+ clients.
Senior Director: Shannon Roche
CEO: Sri Patibandla
Year Founded: 2007
Company Size: 1,001-5,000 employees
Location: Houston, Texas
Services: ERP, Management Consulting, Artificial Intelligence (AI), Staffing, Cloud Hosting, Data Engineering, etc.
Industries: Retail, Banking & Finance, Energy, Logistics, Aviation, Public Sector, etc.
Top Clients: Cellux, St Louis Community College, OElekta, KUB, KPMG, Aramco, etc.
Revenue: $23.3 Million
Website: https://kastechssg.com/
9. Atrium
Atrium is an IT consulting and software development firm that specializes in AI-driven solutions. They focus on providing strategic insights, optimizing operations, and driving growth by delivering customized, scalable software applications. Atrium’s capability to create AI-powered chatbots makes it one of the top chatbot development companies in the US and globally.
CEO: Chris Heineken
Year Founded: 2018
Company Size: 201-500 employees
Location: Bozeman, Montana
Services: Data Science and AI, Data Engineering, Chatbot Development, Managed Services, Analytics and Data Visualization, etc.
Industries: Financial Services, Life Sciences, Manufacturing, Media, Technology, etc.
Revenue: $43.4 Million
Website: https://atrium.ai
10. AI Development Service
AI Development Service is a dedicated AI services company that provides custom AI solutions for businesses. Leveraging the latest AI trends, the company builds innovative and highly efficient chatbots and other AI-driven applications that enhance customer satisfaction, automate processes, and accelerate business growth.
Founder and CEO: Gurpreet Singh Walia
Year Founded: 2018
Company Size: 201-500 employees
Location: USA, Germany
Services: NLP Chatbots, AI Software, AI App/Web, Predictive Analytics, Machine Learning, Computer Vision, etc.
Top Clients: BMW, Deloitte, Nestle, Verizon, L&T, Toyota, etc.
Website: https://aidevelopmentservice.com/
11. Azumo
Azumo is a remote-first software development firm that has grown exponentially since it was established in 2016. The firm's focus on delivering scalable, flexible, and cost-effective software makes it one of the best chatbot development companies in USA. Azumo's ability to transform businesses with its software positions has enabled it to earn the trust of more than 100 clients in just 7 years.
Founder and CEO: Chike Agbai
Year Founded: 2016
Company Size: 51-200 employees
Location: San Francisco, CA
Services: Application Development, Mobile App Development, Chatbot Development, Data Engineering, Dedicated Teams, etc.
Tech Stack: Python, .NET, C#, Java, Node.js, PHP, React, Angular, AWS, etc.
Industries: SaaS, Fintech, Healthcare, Media & Entertainment, Manufacturing, Gaming, etc.
Top Clients: Tia, Affective Health, Angle Health, Bento, Dekpass, etc.
Revenue: $11.5 Million
Website: https://azumo.com/
| S.No | Company Name | Year Founded | Company Size |
|---|---|---|---|
| 1 | Mayura Consultancy Services | 2015 | 11-50 employees |
| 2 | Botscrew | 2016 | 51-200 employees |
| 3 | IntellicoWorks | 2018 | 51-200 employees |
| 4 | Symfa | 2008 | 201-500 employees |
| 5 | Biz4Group | 2003 | 51-200 employees |
| 6 | Innowise | 2007 | 1,001-5,000 employees |
| 7 | Digis | 2015 | 200+ employees |
| 8 | Kastech | 2007 | 1,001-5,000 employees |
| 9 | Atrium | 2018 | 201-500 employees |
| 10 | AI Development Service | 2018 | 201-500 employees |
| 11 | Azumo | 2016 | 51-200 employees |
Top 5 Factors to Consider when hiring a Chatbot Development Company in USA
According to a Statista report, 26 percent of business-to-business marketers gained 10-20% more leads using chatbots in their marketing. This shows the importance of using the right chatbot tools. So, when hiring a chatbot development company, you need to consider several factors. Here are the most important ones.
1. Proven Track Record in Chatbot Development
Before choosing a chatbot development firm, check their previous projects. A strong portfolio of successful chatbot projects demonstrates reliability and competence in delivering effective chatbot solutions.
2. Expertise in Chatbot Technologies
Once you shortlist a few companies based on their portfolio, the next step is to check the developers' knowledge of the latest chatbot tools and technologies. This will ensure they can build robust, secure, and sustainable chatbots tailored to your business needs.
3. Proficiency in Artificial Intelligence
Artificial intelligence is one of the recent web development trends as most businesses are using AI-powered chatbots on their websites. AI-powered chatbots can handle your customers' complex queries quickly and efficiently, boosting customer satisfaction. So, Choose a company skilled in AI and machine learning to create intelligent and adaptive chatbots.
4. Integration Capabilities
To get the best results out of your chatbot, you need to ensure it integrates seamlessly with your existing system. Selecting a company with experience in integrating chatbots with your existing systems like CRM, ERP, and customer service platforms.
5. Security and Compliance
Cyber security is highly critical due to rampant cyber attacks on businesses. Using a chatbot for your business involves an exchange of critical information related to customers' accounts. So, partner with a company with experience in the top cybersecurity trends and tools.
Wrapping Up
Chatbots offer numerous benefits to businesses providing 24/4 customer service, automating repetitive tasks, generating leads, and delivering personalized experiences. Choosing the right chatbot development company is crucial to reap the full benefits.
Mayura Consultancy Services stands out as the best choice with a proven track record and expertise in developing customized chatbots. With our extensive experience, we build AI-powered chatbots that will transform your customer services and generate more leads, thus driving business growth. Partner with us to create innovative chatbots.
Frequently Asked Questions
1. How do I choose the best chatbot development company for my business?
To hire the best chatbot development company, you need to consider various factors like expertise in chatbot development, proficiency in AI and other chatbot development tools, etc. before hiring a chatbot development company.
2. How does MCS ensure data security and privacy in the chatbot?
MCS implements the latest cybersecurity measures like end-to-end encryption, authentication, secure APIs, and other measures to ensure the chatbot remains secure and reliable.
3. Does MCS provide post-deployment support?
Absolutely! MCS provides post-deployment support, ensuring your chatbot remains operational and delivers optimized performance.
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